As the Administrative Leasing & Renewal Specialist you will provide administrative support that elevates the customer's experience, specifically during the move-in process with paperwork collection. You will review customer information and demographics to ensure accurate data entry that informs Continental Properties' future development opportunities. Additionally, superior customer service skills are needed when working with customers to follow up on concerns, leasing paperwork, and renewals. You will report to the Regional Director or Regional Vice President and support multiple communities within their portfolio.
This position can work fully remote with a periodic visits to our home office in Menomonee Falls, WI.
Handle outbound and inbound communications with customers to collect move in paperwork including income/rental verification, photo ID within 72 hours of application completion
Review and confirm complete and accurate resident demographics on all new move ins; follow up with residents to obtain information
Review leases 7 days before move in to confirm lease matches information entered in system; update and regenerate leases and follow up with resident(s) to obtain signatures
Review all move in packets for accuracy no less than 48 hours before move in and countersign lease documents
Communicate trends regarding document collection and data entry to appropriate Operations Leadership
Periodic retention contact with customers
Complete audits of systems
Skills for Success:
Associates Degree or equivalent experience required
One (1) or more years of apartment leasing experience preferred, data entry and administrative experience required
Organization and time management skills will lead you to be successful in this role
What Sets Us Apart:
Continental Properties is a great place to work, as evidenced by our consecutive Top Workplace awards. Here are some of the reasons that our team members vote for us as a Top Workplace:
A company culture that encourages innovation and empowers team members to act as leaders by providing the opportunities, training, and tools essential to achieving a successful and meaningful career
Industry-leading compensation and benefits package including Medical, Dental, and Vision Plan options, flexible spending accounts for medical and dependent care reimbursement, 6-weeks of paid parental leave, 401(k) with company match and company provided life and disability insurance
An excellent work environment with potential for long-term growth in the industry, paid professional memberships and professional activities (conferences and workshops) and a tuition and certification reimbursement program
Paid holidays and lucrative vacation time; half days on Fridays during designated months
Participation in our Building Above and Beyond (BAAB) incentive program that rewards team members based on the success of the company as measured against clearly defined goals
For team members who are interested, informal offsite gatherings and company sponsored lunches on a monthly basis
Frequent communication from executive management, including interactive quarterly lunch discussions on strategic progress and an annual "State of the Company" meeting
6-weeks paid parental leave with family-forming & fertility benefits
On-demand mental health support and an employee assistance program
You Belong Here Committee focused on promoting and inclusive and equitable work environment
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities.
For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team
Continental Properties is a national real estate development and property management company headquartered in suburban Milwaukee, Wisconsin. Founded in 1979 and still privately held, continental has grown from a small company to a major presence in the real estate and apartment management industry. With each project, Continental works as a responsible business partner and community leader. We operate Springs® Apartments, our national award-winning apartment brand with a fierce commitment to customer service. The Springs offers features and amenities distinguishing us from the competition, promoting customer satisfaction and retention, and challenging the status quo in the apartment industry. The development and management of our retail projects and apartment communities is backed by Continental’s hallmarks: ethical business practices, expert industry knowledge, financial strength and an uncompromising attention to detail. Continental Properties’ team of exceptional people, its financial resources, critical thinking and unrivaled industry insight all play a role in creating real estate developments that deliver optimum benefit to our tenants and attractive returns to investors and enhance the communities we serve.