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Customer Care Specialist
This role has a hybrid work schedule and can sit in either our Lynnwood, WA or Phoenix, AZ city office. This position is responsible for collecting outstanding balances from residents within the first 30 days from when a resident moves out of an apartment home. Additional responsibilities may also include partnering directly with communities on various issues, as well as reviewing resident and/or collection files for proper documentation and verifying all documentation is accurate and complete to ensure compliance with all applicable laws and departmental policies/guidelines. Furthermore, this position addresses and validates any resident inquiries/concerns, while achieving established daily, weekly, or monthly targets. This position will also be responsible for overseeing the


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