Career Center

Job DetailsLevel ExperiencedJob Location Kia Ora - Plano, TXPosition Type Full TimeEducation Level High SchoolTravel Percentage Up to 25%Job Shift Day - including weekend and oncallMaintenance Manager

Position Summary:The Service Manager coordinates the work of employees who repair and maintain buildings/facilities. Prepares work schedules, assigns work, and oversees the work product. May be involved in new construction or modification of existing properties. Performs a variety of complicated tasks. Responsible for maintaining adequate inventory of supplies for repairs and monthly maintenance budget monitoring. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.

Essential Job Functions:

• Coordinates and assists with responding to resident/management requests for the property. Periodically checks the work progress of each maintenance employee, assisting and providing direction as needed.
• Completes weekly/daily maintenance employee schedules, communicating assignments to maintenance staff while assisting with touring property daily to look for needed maintenance and liability hazards. Repairing hazards or assigning completion of these tasks to the maintenance team.
• Exhibits strong ability to use independent judgment (following prescribed procedures) to determine actions to be taken, priorities, emergencies, etc.
• Responsible for the daily upkeep of the grounds and appearance of the property including assistance withinterior/exterior rehabilitation and construction projects.

• Responsible for the upkeep and security of all property-issued tools.
• Keeps abreast of relevant industry issues, government regulations and restrictions concerning maintenance procedures and incorporates them into planning and decision-making.
• Participates in the site staffing needs in conjunction with the Community Manager.
• Assesses training needs of employees, provides input for needed training programs, coordinates and schedules appropriate training. Importance regarding safety and skill training for all maintenance employees. May assist with completing written property safety audits.
• Has a complete understanding and working knowledge of the companys policies and procedures.Oversee and ensure that established preventative maintenance programs are implemented, documented, followed and participation in ongoing training per BH program guidelines.
• May diagnose problems and makes repairs in areas such as HVAC, electrical, plumbing, carpentry, dry walling, interior and exterior structural, appliances, and apartment make-readies.
• Assists with monitoring of resident satisfaction and ensures follow up on the results by property maintenance staff.
• Must be able to deal with moderate to high levels of stress due to meeting deadlines, reprioritizing activities and supervising employees
• Other duties as assigned

Minimum Qualifications/Skills:

• Minimum of two years or more experience with progressive maintenance, safety, and all major types of heating and air conditioning, construction background including, but not limited to: foundations, framing, roofing, plumbing and electrical
• Working knowledge of building maintenance, repair, and preventative maintenance programs, irrigation and pool systems, large and small appliance repair
• HVAC certification
• E.P.A Certification required (Type II domestic HVAC systems)
• CPO (Certified Pool Operator) required
• Basic computer skills/knowledge required to perform job functions

• Ability to work independently with minimal supervision and excellent time management skills; ability to prioritize work functions
• Strong communication and interpersonal skills, and a positive, team-oriented attitude
• Ability to work with a diverse group of people and customers

• Required to provide own (industry specific) hand tools
• A valid drivers license and/or reliable transportation required

Desired Qualifications/Skills:

• CAMT preferred or ability to obtain within the first year of employment
• HVAC, supply purchasing and bidding experience helpful
• E.P.A 410A certification preferred or ability to obtain within the first year of employment
• Working knowledge of Microbial Growth preferred

As the Service Manager, you will be responsible for the overall maintenance of the community, which includes oversight of schedules and work product of the property's service team.

Overview:

• Responds to resident work orders/service requests; coordinate workload with service team members and follow up to ensure all requests are completed and meeting standards.
• Proactively identify and address potential hazards by walking the property regularly and repairing or delegating where appropriate.
• Responsible for enduring the daily upkeep of the grounds and appearance of the property are meeting company standards; responsible for the upkeep and security of all property-issued tools.
• Meets with team members regularly to enforce safety measures; identifies and recommends safety and skill training for all maintenance employees; may also assist with completing property safety audits.
• Oversee and ensure that established preventative maintenance programs are implemented, documented, followed and participation in ongoing training per BH program guidelines.
• Diagnose problems and makes necessary repairs in areas such as HVAC, electrical, plumbing, carpentry, dry walling, interior and exterior structural, appliances, and apartment make-readies.

Qualifications/Skills:

• 2+ years of experience with progressive maintenance, safety, and all major types of heating and air conditioning, plumbing and electrical
• 2+ years of experience and working knowledge of building maintenance, repair, and preventative maintenance programs, irrigation and pool systems, large and small appliance repair
• Basic computer skills/knowledge required to perform job functions
• Strong communication and interpersonal skills, and a team-oriented attitude
• Ability to work with a diverse group of people and customers
• Required to provide own (industry specific) hand tools
• A valid driver s license and/or reliable transportation
• HVAC certification or ability to obtain within first 6 months
• E.P.A Certification required (Type II domestic HVAC systems)
• CPO (Certified Pool Operator) or ability to obtain

Work Schedule: 9am-6pm, Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including on-call and/or participate in a rotating on-call schedule as needed to meet business needs.

Equal Opportunity Employer. Drug Free workplace. Employment is contingent upon successful completion of a background check and drug screening.