The Data Analytics Director will work with their team to establish success metrics, determine the current baseline, and track metrics during pilot and scaling. They are able to support the team with ad-hoc analyses of research data to support decision making within the team. This team member will also oversee and coach Data Analysts. The Data Analytics Director has four major focus areas on their team: *Analytical Problem Solver: Analyze data to track baseline and pilot impact along with ad-hoc analyses as needed *Stakeholder Coordinator: Coordinates with data stakeholders to gather the data required for analysis *Engaged Communicator: Communicates analysis results in terms of business insights and leverages them for team decisions *People Leader: Provides structure, coaching, and professional development to junior team members Ideal candidates will be excited to learn new techniques for understanding and improving the resident experience while leveraging their experience to measure and track the impact of the team.
Determine team data needs and works with technology / data stakeholders to gather required data
Design pilot measurement plans and works with technology teams to ensure data flows are established
Analyze operational and survey data to determine journey metric baselines and impact
Present synthesized insights and impact analysis to the journey team and relevant leaders within the business
Synthesize existing data for team ideation and prioritization sessions and leverage with team in solution design
Partners with operations leaders to communicate the insights and recommendations based on data
Contribute to building measurement and analytics expertise, tools, and processes in-house to enable high-quality analytics across the data team members
Supervises and manages data analysts on other customer experience teams including interviewing, hiring, training, developing and managing their performance
Knowledge, Skills, Abilities:
Academic background in a quantitative field (e. g., Analytics, Applied Mathematics, Economics, Statistics)
Proficient in data manipulation including the programming skills required to manage large data sets
Experience understanding, processing, analyzing, visualizing, and communicating complex data sets
Experience with visualization tools, such as PowerBI
Experience or interest in Machine Learning methods (e.g., classification, prediction, regression)
Experience designing statistically valid experiments to test and prove hypotheses
Experience or interest in Agile product development, design thinking
Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.
Greystar will consider for employment qualified applicants with arrest and conviction records.
National Platform with Local ExpertiseGreystar, founded in 1993, provides world-class service in the multifamily real estate business. Our innovative business model integrates the management, development and investment disciplines of the multifamily industry on both national and local levels. This unique approach and our commitment to hiring the very best multifamily professionals have resulted in record growth, making us one of the most respected and trusted multifamily real estate companies in the country.Because our business model includes both investment and service-oriented businesses, we’re able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our national platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution.Our dedication to redefining excellence in apartment living means we’re constantly exploring innovative ideas and pioneering new ways to serve our residents and clients. The Greystar team is more than 5,300 team members strong and growing. Check out the latest opportunities.