The IT Support Analyst reports to the Director of IT Support Services and supports company and end-user technical needs while providing excellent customer service. This position contributes to the success of the team through thorough resolution of problems, documenting work in the IT support ticketing system, collaboration, and researching enhancements, innovative tools, or process improvements to drive efficiency and improve customer service levels.
The successful candidate will embody and work to reinforce MAA's Core Values. Those values include:
Appreciating the uniqueness of each individual
Communicating openly and with integrity
Doing the right thing at the right time for the right reasons
Duties and Responsibilities
Performs day-to-day end-user support for a wide range of computer hardware, software, applications, and data and voice networks.
Partners closely with business customers to ensure computing needs are met by providing end user training, assisting with network connectivity, and identifying, troubleshooting, diagnosing, and thoroughly resolving problems.
Serves as primary point of contact to set up and maintain network security.
Supports organizational information technology initiatives and maintenance by performing some or all of the following: system configuration, infrastructure support, system administration, system analysis, database maintenance, installing and upgrading equipment components and software, and planning for/responding to service outages and other problems.
Performs software installations, software updates and hardware maintenance in accordance with documented policies and procedures.
Bachelor's degree in Information Technology, Business Administration, or other computer related field with 1-3 years of work experience; or an equivalent combination of education and experience required
Previous experience in an IT support role preferred
Previous experience making user updates in Active Directory preferred
Bilingual or full professional proficiency in English and Spanish strongly preferred
Knowledge, Skills, and Abilities
Knowledge of Windows Operating Systems and the Microsoft Office installation process
Knowledge of Microsoft Open Database Connectivity (ODBC) connectivity for Microsoft Structured Query Language (SQL) Server
Knowledge of Cisco wireless routers
Skill in computer hardware troubleshooting including monitors, printers and desktop software
Skill in applying critical thinking, analysis and problem-solving methods
MAA recognizes that talented people are attracted to companies that provide competitive pay, comprehensive benefits and outstanding advancement opportunities. We offer a comprehensive benefits package* including, but not limited to, the following:
* Medical, Dental and Vision Insurance
* Life and Disability Insurance
* Employee Assistance Program
* Vacation, Sick Leave, and Holiday Pay
* 401(k) Retirement Plan
* Tuition Reimbursement
* Adoption Reimbursement
* Apartment Discount
* Opportunities for promotion and internal career advancement
*Eligibility for benefit plans and programs vary based on hours worked and length of employment.
We are committed to providing service excellence and value to those who depend on us at MAA. Our people-first approach has been transforming properties into communities and apartments into homes for over 25 years. As the largest owner-operator of multifamily apartments in the United States - we are established leaders in the real estate space - bringing tremendous opportunities to those looking to build their careers. We invite you to explore our Brighter View and find your place at MAA!
MAA is a real estate investment trust (REIT) that focuses on the acquisition, selective development, redevelopment and management of multifamily homes throughout the Southeastern and Southwestern regions of the United States.
Our mission at MAA is to deliver superior service and value for our residents, employees and shareholders. We refer to this as creating "A Brighter View" and we are doing it every day.
In fact, we proudly display "Our Brighter View" plaques at every MAA office just to serve as a daily reminder of our focused mission. MAA is committed to remaining true to our rich tradition of service to each other, to our residents, and to our shareholders. We respect the privilege to providing value to those whose lives we touch.
Please click on the links below to learn more about MAA’s culture and corporate charity as well as view MAA’s Corporate Profile: