The Department of Residence Life and Housing at Cleveland State University (CSU) and Greystar are excited to welcome candidates for our Administrative Coordinator position for CSU's residential communities. The Administrative Coordinator reports to the Executive Director of Residence Life and Housing and supports the vision and mission of the department and it's housing operations by serving as the first point of contact, in person, via phone, and email, for our students, guests, families, and internal and external university constituents along with managing the central office and supporting the leadership staff, contributing to the overall health, well-being, and success of CSU residential students.
Acts as the primary point of contact and triage for the department handling sensitive, complex, and highly confidential matters affecting students and their families.
Greet and assist residents, staff members, families, campus partners, and guests with a cheerful, engaging attitude.
Enthusiastically answer phones and properly resolve or refer student and parent questions and issues. Record accurate, detailed messages for all professional staff members.
Provide secretarial and administrative support to the Executive Director and leadership team, assisting with projects, copying, spreadsheets, signage, and other requests.
Solve problems with minimal supervision based on precedent, standardized procedures, or University policy.
Be knowledgeable of and support all policies, procedures, and practices of the Department.
Communicate with other departments, students, and parents either in-person or through email and telephone.
Schedule and maintain a calendar of appointments, meetings, coordinate travel arrangements, make reservations, and process reimbursements.
Research and reserve travel arrangements approved for staff to attend professional development conferences. Prepares travel expense reports and submits for reimbursement.
Attend meetings, take minutes, and participate in committees.
Assist with maintaining inventory, purchase supplies, process purchase orders, and reconcile credit card purchases.
Communicate and coordinate activities and information with department leadership and professional staff.
Assist with coordinating department events, such as setup, purchasing food and supplies, and overall staff support.
Oversee distribution and processing of incoming and outgoing departmental mail.
Organizes and maintain files/records, inventory orders needed in relationship with vendors, and equipment in a neat and orderly manner.
Organize and maintain neatness and order in central office reception, kitchenette, and conference room areas.
Ensure office equipment is in working order and coordinate/schedule repairs.
Hire, train, and supervise student and temporary central office workers.
Perform other related duties as assigned.
Incumbents work in an office within a college residential community environment.
Incumbents must be able to view computer screens and other electronic equipment, paper reports, and journals for extended periods of time where visual strain may result.
Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to ten (10) pounds independently and twenty-five (25) pounds with assistance.
Must be able to work a flexible work schedule, which may include weekends and/or holidays.
Rare or occasional travel may be required to attend business meetings, training classes, or other situations necessary for the accomplishment of some or all the daily responsibilities of this position.
Required Licenses or Certifications:
Incumbents must have valid driver's license to operate a golf cart within the communities.
Required Knowledge, Skills, Abilities:
Demonstrated ability to read, write, and communicate effectively and excellently to comprehend and complete legal documents, market, and explain residential community features, and create resident communications documents.
Ability to use good judgment when dealing with sensitive and confidential information
Ability to manage multiple tasks and deadlines.
Detail-oriented and self-motivated with the ability to work independently and collaborative member of a team.
Sensitive, diplomatic, and articulate written and verbal communication skills.
Must have excellent skills utilizing Microsoft Office (O365) programs such as Word, Excel, and PowerPoint.
Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages to assist with finance and accounting requests and projects.
A demonstrated commitment and passion for professional growth in the areas of customer service, administration, operations, and supporting students.
Commitment to expand knowledge and awareness of diversity, equity, and inclusion, understanding cultural differences, social identities, and historical inequalities, and strategies for interacting effectively with people different from oneself.
Demonstrate a genuine appreciation working with diverse audiences in a team environment.
Proficiency in customer service and interpersonal communication skills to effectively interact with residents, families, team members, and other business contacts and respond courteously to questions and requests.
This position is an on-campus, non-telecommuting/non-remote position.
High School diploma, GED, or higher plus 1-2 years of related experience or an equivalent combination of education and experience.
Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.
Greystar will consider for employment qualified applicants with arrest and conviction records.
National Platform with Local ExpertiseGreystar, founded in 1993, provides world-class service in the multifamily real estate business. Our innovative business model integrates the management, development and investment disciplines of the multifamily industry on both national and local levels. This unique approach and our commitment to hiring the very best multifamily professionals have resulted in record growth, making us one of the most respected and trusted multifamily real estate companies in the country.Because our business model includes both investment and service-oriented businesses, we’re able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our national platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution.Our dedication to redefining excellence in apartment living means we’re constantly exploring innovative ideas and pioneering new ways to serve our residents and clients. The Greystar team is more than 5,300 team members strong and growing. Check out the latest opportunities.