The Receivables Account Specialist position offers a competitive hourly wage and commission structure. This position is a hybrid work schedule and must be able to commute to our Lynnwood, WA or Phoenix, AZ office regularly.
This position is responsible for collecting outstanding balances from residents, partnering directly with Community Managers and their associates to ensure all documentation is accurate and complete and that we are compliant with all applicable laws and departmental policies/guidelines. Additionally, this position is responsible for achieving any established daily, weekly, or monthly targets as well as address and actively work to resolve disputed accounts.
Make outbound calls to former residents with outstanding balances and collect payments; achieve established budget quota and recovery percentage goals.
Respond promptly to inquiries according to level of urgency, properly recording detail of actions taken.
Verify accuracy of charges in portfolio accounts, research inconsistencies and making any necessary corrections.
Maintain accuracy of resident personal demographic and confidential information (i. e., names, addresses, DOB, social security numbers, etc.); ensure compliance with any/all applicable contract terms, company policies and/or state/federal laws.
Review and resolve disputes regarding information contained in resident portfolios.
Prepare documents, letters, and other communication materials for internal and external distribution; types and spell- checks documents, complies with statutory notice periods and any relevant document retention policies.
Communicate and coordinate with other internal departments as necessary.
Complete projects, tasks, assignments, and other work that is unique to the department; follows departmental policies and procedures, and meets standards, metrics, and other benchmarks used within the department for evaluating performance and results.
Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.
Greystar will consider for employment qualified applicants with arrest and conviction records.
National Platform with Local ExpertiseGreystar, founded in 1993, provides world-class service in the multifamily real estate business. Our innovative business model integrates the management, development and investment disciplines of the multifamily industry on both national and local levels. This unique approach and our commitment to hiring the very best multifamily professionals have resulted in record growth, making us one of the most respected and trusted multifamily real estate companies in the country.Because our business model includes both investment and service-oriented businesses, we’re able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our national platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution.Our dedication to redefining excellence in apartment living means we’re constantly exploring innovative ideas and pioneering new ways to serve our residents and clients. The Greystar team is more than 5,300 team members strong and growing. Check out the latest opportunities.