The Concierge staff provides excellent customer service to all owners, residents, prospective residents, guests, and vendors. Concierge staff members are the face of the property and promote a sense of community.
Specific duties include, but are not limited to: welcoming resident guests, after hours package pickup, addressing resident inquiries and concerns, updating communication logs on active buildings, etc.
Provide resources to our customers and an open and welcoming environment for our residents, customers, vendors and neighbors
Acquire a broad knowledge of the community and the surrounding area
Build strong relationships with current and future members of the apartment community.
Marketing the property
Maintain positive relationships with residents to ensure that communication between residents and community representatives is open and effective
Assist with on and off site resident events and initiatives
Social Media posting, Blogging, and Internet Presence
Work as part of the site team to ensure that each event is a sociable and pleasurable environment
Answer the concierge phone line
Ensure that the Community Amenities area has proper inventory
Proactive communication with Management for issues or concerns
Review the Activity Log and be ready to begin work at the commencement of the shift
Maintain an appropriate level of confidentiality in regards to the residents
Adhere to all property guidelines and standards of performance
Maintain work area to an appropriate level of presentation
Other duties as assigned
Must be able to speak, write and communicate effectively in English
Must maintain professional appearance and comply with prescribed dress code policy
Ability to cope in a fast-pace environment and ability to work under minimal supervision
High school diploma or equivalent
1-3 years in an upscale customer service/concierge setting preferred
Existing knowledge of neighborhood and community preferred
Ability to sit for extended periods of time, moderate standing, reaching, walking, stooping, and lifting
Ability to lift and/or move up to 20 pounds
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
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Cushman & Wakefield is a leading global real estate services firm. As a leader in multifamily property management, we deliver exceptional value through tailored solutions that create efficient and engaging communities. Our passionate approach, strong operational practices and high-performing teams unlock every property’s ability to provide residents with a place they can truly call home.