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If you are super-organized and love working with people, then our assistant community manager position is perfect for you. Type A personalities are more than welcome to apply, as details are key in this position, provided you also have a gentle touch when it comes to collecting rent and a sparkling touch with community relations. As the second-in-command under the community manager, you're in charge of keeping all resident files up-to-date, collecting rents, dealing with delinquencies, reviewing and approving Statements of Deposit Accounts, and preparing and delivering legal and formal documents. You'll also assist with the turnover process with new leases and lease renewals with existing residents who will adore you if you're the right person for the position.
Maintain superior customer service as per Gables 10 Pledges of Customer Service
Stay on the cutting edge of market conditions, trends and product knowledge in the community and competitive communities; ensure same knowledge in leasing staff
Oversee and direct efforts to maximize rental income and high occupancy through sales and marketing plans
Show, lease and move in prospective residents
Update unit availability daily to provide accurate list of unit availability to the leasing staff
Adhere to the Standard Operating Procedures
Play role in achieving community financial goals with assisting in the development, preparation and administration of the community's capital and operating budgets
Receive and collect all rent and cash receipts in accordance with company standards
Provide clerical and phone support
Maintain all residents files, ensuring completeness and accuracy of all paperwork and documentation
Review and approve Statements of Deposit Accounts, ensuring all are timely and comply with state law and all changes are necessary and accurate as stated on the Move Out Inspection Report and company standards
Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments inspected and compliant with established standards prior to move-in
Prepare and deliver all legal and formal notices in accordance with state law and company standards, including but not limited to late notices, change in term notices, and notices of violation of community rules and regulations
Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the community manager
Input all cash receipts to appropriate income accounts in the community management system and prepare and generate list of deposit receipts and amounts in accordance with company standards
Complete all InSite computer sessions including: Applicant Move-Ins/Outs, Rent Increases/Lease Expirations, Lease Renewals, EOM processing and other InSite processes in accordance with operational manual and company policies and procedures
Initiate all necessary evictions by preparing copies and forwarding all appropriate paperwork for legal evictions or other legal proceedings; ensure all evictions and legal proceedings are followed through to completion
Conduct resident move-outs in accordance with state law and company standards
Maintain all account records and transactions including NSF's, rent allowances, concessions, rent increases and other management-approved debits and credits
Ensure timely collections of all rent receipts through the preparation and distribution of delinquency reports to the community manager
Other tasks or duties as assigned by supervisor
Each job duty must be performed with the focus and accuracy it requires. The essential knowledge, skills and abilities you need are outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform the job's essential functions.
High school education or equivalent is required; college degree is a plus but not a requirement
Ability to fluently read and write English, accurately perform intermediate mathematical functions and use all on-site resident management software functions
Two years minimum experience in residential property management or elated field is required
Valid driver's license and current automobile insurance is required; position requires own vehicle to fulfill all of job's functions
Skills include an excellent ability to manage and motivate others; effective communication with residents, prospects and vendors. Other essential skills include, but are not limited to:
Excellent communication skills
Strong administrative and organizational skills
Strong time management skills and ability to prioritize wisely
Strong customer service orientation
Good understanding of basic accounting practices
Knowledge of on-site maintenance requirements including dealing with vendors and contractors
Ability to drive and access to a car
Knowledge of state law as it relates to the handling of Security Deposits and other resident-related fees and charges
Basic computer and Internet knowledge
Intermediate knowledge of MS Word, Excel and Outlook
Ability to operate and understand personal computer functions and company utilized software packages
Learning and Development
Commit to ongoing professional development and career growth
Must wear career apparel based on defined company standards
An Equal Opportunity Employer - M/F/D/V.
If you're passionate about exceeding goals and providing exceptional customer service experiences, come join Gables in our mission of Taking Care!
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Gables Residential is an award winning, vertically integrated real estate company specializing in the development, construction, ownership, acquisition, financing and management of multifamily and mixed-use communities.
Gables manages approximately 38,000 apartment homes and 400,000 square feet of retail space and has received national recognition for excellence in development, management, sales, marketing, training, benefits and corporate accommodations. These achievements reflect the impact of our experienced and dedicated team members, our superior knowledge of the markets served, and expertise in development and management.