Ancillary Service Analyst in
at Cushman & Wakefield
Cushman Wakefield Multifamily
Location: Dallas, Texas
Type: Full Time
Internal Number: J3S70T74LSWZS8MV326
PROPERTY NAME: Regional Office - Dallas, TX
The Ancillary Service Analyst is a full-service technology resource for Ancillary Services personnel. The main focus of the team is to support the development and integrity of core business applications, the training efforts of system processes, and increase the efficiency of the user population. Team members need to effectively coordinate with Ancillary Services leadership for application support and troubleshooting issues, the coordination of additional training for users, and special projects to meet department/client needs.
Responsible for one or more of the following:
Understanding our business - Demonstrate familiarity with all facets of the company's business and exhibit understanding of services provided and customers served throughout the network
Solutioning - Document requirements and assist in analyzing and reviewing potential solutions
Project Delivery - Contribute as an active and positive member on project teams to deliver or exceed project outcomes
Improvement & Innovation - Constantly look for ways to improve the way we work and the solutions we offer to our business and our clients
Serve as primary contact for select vendor software and manage the application vendor relationship (as needed).
Schedule and attend regular vendor update meetings
Coordinate technical assistance between Cushman & Wakefield & the application vendor
Recommend process improvement opportunities related to the application - document current state process and create future state process documentation
Participate in configuration and change management applications and related transaction processing, reporting and analytic systems with which it shares interfaces in compliance with governance guidelines, policies and procedures
Coordinate change management initiatives of upgrades and patches. Develop and implement testing plans, interfacing results with the vendor for a quality release
Develop upgrade & training documentation and alert user community of changes
Deliver proactive approach with each applications group by function and geographic team with regard to business process re-engineering, internal control objectives , and best practices to address business needs, identify and solve problems, and enhance service levels
Maintain awareness & communicate applications system scheduled events, including updates, upgrades, modifications, and related testing/approvals.
Create and execute communication plans to improve user adoption and effectiveness
Working with legal and local counsel to stay up to date with any changes that are state, city, or county specific.
Assist the training department with development of training programs and communications to improve user adoption and effectiveness of new and existing features
Perform regular system monitoring to ensure data integrity and support internal and external operational audits
Actively solicit feedback and recommendations from the user community to determine an action plan to implement recommendations
Adhere to industry standard legal requirements and security policies and ensure compliance
Remain educated and up-to-date with current technologies, solutions, trends and risks
Assist with inter-departmental training related to ancillary systems
JOB REQUIREMENTS & QUALIFICATIONS
Education and Previous Experience:
3+ years of IT work experience
2+ years of experience supporting application systems
Or similar combination of education and experience
High School diploma or equivalent for this position
Solid business judgment, collaboration, and critical thinking skills
Excellent analytical and problem-solving skills
Ability to research and learn new skills independently
Excellent interpersonal & presentation skills
Excellent oral and written communication skills with technical and non-technical clients
Ability to multi-task and meet deadlines for multiple projects
System experience (preferred): SharePoint, Yardi, RentCafe, Blue Moon, CRM
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, email HRServices@cushwake.com or HRServices@cwservices.com. All inquiries not related to accommodations will go unanswered.
Work for the Best in the Industry - make your next move here!
Cushman & Wakefield is a leading global real estate services firm. As a leader in multifamily property management, we deliver exceptional value through tailored solutions that create efficient and engaging communities. Our passionate approach, strong operational practices and high-performing teams unlock every property’s ability to provide residents with a place they can truly call home.