The IT Senior Support Analyst reports to the Director of IT Support Services and supports company and end-user technical needs while providing excellent customer service. This position serves as lead for IT Support Services in enterprise-wide and department projects and activities, and is responsible for organizing, tracking and documenting projects and procedures, and analyzing cases in the IT support ticketing system to identify trends, and opportunities for innovative technological solutions or enhancements to improve system, equipment, process and/or customer service quality. The successful candidate will embody and work to reinforce MAA's Core Values. Those values include:Appreciating the uniqueness of each individualCommunicating openly a
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