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Resident Services Manager - Santana Row
Manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention. JOB DESCRIPTIONAchieve the community's resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments. Complete call-backs on all service requests within 24 hours to ensure customer satisfaction.Develop, produce and coordinate resident communications, by creating newsletters, surveys, lease violation letters, and other communications to the residents.Manages the Community's roommate matching and assigns


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