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Operations Executive (Call Centre)
Job TitleOperations Executive (Call Centre)Job Description SummaryJob DescriptionJob responsibilitiesEnsure service standards and quality are met and exceeded. This is done through close monitoring of the team and service performance. Involve in manpower issues such as staff development, performance management and employee grievances. Ensure prompt reply to customers' feedbacks and complaints.Ability to identify training needs, advise, plan and organize and follow up training programs in order to increase staff know-how and performance.Develop knowledge module for each service and products.Conduct briefing and training to the team.Perform call calibration session on a
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