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Job Description

At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members. In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Workâ™s "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.❠In addition, in 2019, BH was named to the 100 âœBest Workplaces for Diversity.❠We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off
• Medical/ Dental/ Vision
• 401(k) + company match
• Birthday Paid Day Off
• BH Gives Back (Paid Volunteer Time Off)
• 13 Paid Holidays
• BH Paid Leave
• Sabbatical
• Education Reimbursement
• Employee Assistance Program

Job Qualifications

Position Summary:

Under direct supervision an IT Project Manager II manages department and cross department projects. Project management responsibilities include the coordination and completion of projects on time, within budget and within scope. Oversee all aspects of projects. Set deadlines, assign responsibilities, engage vendors, manage budgets and monitor/summarize progress of project. Prepare and maintain reports for upper management regarding status of project. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.

Essential Job Functions:

• Develops multiple aspects of a project plan related to a specific aspect of the project.
• Assists in the allocation of resources to complete project objectives.
• Participates in development of project plans, including the expected outcomes, risks, contingency plans, and required resources for the project.
• Identifies more critical activities in the project plan and adjusts priorities when appropriate.
• Assists in the development of presentations to key stakeholders.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques.
• Measure project performance using appropriate tools and techniques.
• Report and escalate to management as needed.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.
• Track project performance, specifically to analyze the successful completion of short and long-term goals.
• Meet budgetary objectives and make adjustments to project constraints based on financial analysis.
• Develop spreadsheets, diagrams, and process maps.
• Other duties and special projects as assigned.

Functional Competencies:

Project Management

• Demonstrates and applies an understanding of IT project frameworks, life cycles, and project management concepts, techniques, tools, and best practices.
• Demonstrates a thorough understanding of the project reporting standards.
• Demonstrates commitment to the department.
• Takes initiative, not satisfied with the status quo.

Requirements Gathering

• Understands the concept of stakeholders and can identify key stakeholders within the organization.
• Understands the importance of user requirements and is able to assist in basic user requirements gathering processes.
• Aware of most or all requirements gathering techniques used in the organization.
• Possesses a thorough understanding of the basic requirement gathering techniques and how to apply them during the requirements gathering process.
• Uses but is not dependent on pre-written script for the requirements gathering process.

Business Analysis

• Demonstrates a basic understanding of business roles, processes, planning, and requirements in the organization.
• Demonstrates a basic understanding of how technologies assist in business processes.
• Develops basic business cases using internal environment analysis for the business unit level.

Vendor Selection and Management

• Demonstrates a thorough understanding of the vendors used in the organization.
• Possesses knowledge of the potential vendors and their offerings.
• Demonstrates a thorough understanding of the current vendor offerings.

Core Competencies:

Customer Focus

• Applies knowledge about the customer to inform decision making and problem solving.
• Strives to provide additional value to the customer experience.
• Actively solicits internal and external customer feedback in order to improve business relationships.
• Suggests ways to improve the customer experience.
• Collaborates with colleagues to deliver high-quality service.

Teamwork and Collaboration

• Fosters team camaraderie, collaboration, and cohesion.
• Understands the impact of one's actions on the ability of team members to do their jobs.
• Respects the differences other team members bring to the table by openly seeking others' opinions.
• Helps the team accomplish goals and objectives by breaking down shared goals into smaller tasks.
• Approaches challenging team situations with optimism and an open mind, focusing on coming to a respectful conclusion.
• Makes suggestions to improve team engagement and effectiveness.
• Supports implementation of team decisions.
• Professionally gives and seeks feedback in order to achieve common goals.
• Values working in a diverse team and understands the importance of differing perspectives to develop unique solutions or ideas.

Communication

• Seeks to understand others' points of view, looking at verbal and non-verbal cues to encourage open and honest discussions.
• Invites and encourages others to participate in discussions.
• Projects a sincere and genuine tone. Remains calm when dealing with others who are upset or angry.
• Provides and seeks support to improve communication.
• Does not jump to conclusions or act on assumptions.
• Tailors messages to meet the different needs of different audiences.
• Accurately interprets responses of others to their words and actions.
• Provides feedback effectively and with empathy.

Embrace Evolution

• Acknowledges when change is needed and demonstrates flexibility in responding to changes and ambiguity in their role and direct work environment.
• Demonstrates flexibility in responding to challenges, proactively seeking assistance as required.
• Actively seeks feedback to find new ways to improve the quality of their work.
• Encourages others to participate in personal and professional learning and development opportunities.
• Identifies opportunities to collaborate with internal and external resources.
• Promotes and supports the use of resilience tools such as self-care, mindfulness, and training on difficult conversations.

Inclusion

• Values the differences that individuals bring to the team.
• Open to diverse opinions and everyone being heard.
• Proposes new ideas.
• Understands the value creating community in the workplace.

Minimum Qualifications:

• Bachelorâ™s degree in related field or 6-8 yearsâ™ experience in field or related area.
• Proven 3-5 years of working experience as a project manager in business.

BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.

About BH Management Services, Inc.

We are a multi-family management company with more than 33,000 units nationwide. BHMS is an equal opportunity employer and we offer a competitive benefits package, including medical, dental, life, vision and 401(k).

Connections working at BH Management Services, Inc.