IT Telecommunications Analyst | MAA Corporate Headquarters
Location: Memphis, Tennessee
Type: Full Time
Internal Number: R0015181
The IT Telecommunications Analyst reports to the IT Telecommunications Manager and implements and supports telecommunications software solutions to address company and front-line user needs. Conducts various telecommunications analyses and makes recommendations to management and implements changes consistent with company goals and objectives.
The successful candidate will embody and work to reinforce MAA's Core Values. Â Those values include:
Appreciating the uniqueness of each individual
Communicating openly and with integrity
Doing the right thing at the right time for the right reasons
Duties and Responsibilities
Provides system support and maintenance of VoIP on Cisco switched networks.
Administers, troubleshoots, and resolves issues for cloud hosted platforms (e.g., WebEx Meeting and Calling, Ring Central, Genesys, Microsoft Teams).
Contributes to projects involving existing and new communications systems and equipment.
Completes hands-on telecommunications projects for porting lines, establishing new lines, and communicating activity for installation, repair and billing.
Works with vendors to scope new technologies, perform break/fix analysis, and resolve issues.
Troubleshoots and determines issues causing telecommunications and connectivity outages (e.g., call quality issues).
Reviews, analyzes, and maintains the telecommunications systems of the organization.
Monitors and updates telecom assets for all properties and corporate locations (e.g., phone numbers, vendors, internet services, speeds, equipment information).
Reviews costs/benefits of telephony systems and the evaluation, installation and repair of all new and upgraded voice/wire systems.
Manages numerous mobile devices including procurement, maintenance and troubleshooting.
Stays abreast of current and emerging telecommunications technology including, but not limited to, vocabulary/terminology, carriers and cabling providers, voice circuits, analog, and mobility.
Performs other related duties as assigned to meet the needs of the business.
High school diploma/GED and three (3) to five (5) years of telecommunications systems experience required.
Experience with on-premise Cisco Call Manager and cloud-based VoIP systems (e.g., WebEx Calling administration) required.
Experience with POTs, analog lines and conversion solutions for troubleshooting required.
Basic networking experience and data analysis required.
Experience with mobile devices and working with various carriers required.
Cisco Certified Network Administration (CCNA) Certification or related networking certification strongly preferred.
Bachelor's degree in Information Technology, Information Systems, or a related technical field preferred.
Experience with Apple mobile devices and working with various carriers preferred.
Knowledge, Skills, and Abilities
Knowledge of core infrastructure requirements of VoIP systems
Knowledge of a wide variety of telecommunications systems, programs, and related operational activities
Knowledge of telecommunications data analysis methods, purposes & outcomes
Skill and ability to clearly and concisely communicate verbally and in writing
Skill in applying critical thinking, analysis and problem-solving methods
Skill in managing projects, organizing, prioritizing, and meeting deadlines
Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint)
Ability to maintain confidentiality and maintain appropriate discretion
Physical and Environmental Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
MAA is a real estate investment trust (REIT) that focuses on the acquisition, selective development, redevelopment and management of multifamily homes throughout the Southeastern and Southwestern regions of the United States.
Our mission at MAA is to deliver superior service and value for our residents, employees and shareholders. We refer to this as creating "A Brighter View" and we are doing it every day.
In fact, we proudly display "Our Brighter View" plaques at every MAA office just to serve as a daily reminder of our focused mission. MAA is committed to remaining true to our rich tradition of service to each other, to our residents, and to our shareholders. We respect the privilege to providing value to those whose lives we touch.
Please click on the links below to learn more about MAA’s culture and corporate charity as well as view MAA’s Corporate Profile: