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Job Summary

The IT Telecommunications Analyst reports to the IT Telecommunications Manager and implements and supports telecommunications software solutions to address company and front-line user needs. Conducts various telecommunications analyses and makes recommendations to management and implements changes consistent with company goals and objectives.

The successful candidate will embody and work to reinforce MAA's Core Values.   Those values include:

• Appreciating the uniqueness of each individual
• Communicating openly and with integrity
• Embracing opportunities
• Doing the right thing at the right time for the right reasons

Duties and Responsibilities

• Provides system support and maintenance of VoIP on Cisco switched networks.
• Administers, troubleshoots, and resolves issues for cloud hosted platforms (e.g., WebEx Meeting and Calling, Ring Central, Genesys, Microsoft Teams).
• Contributes to projects involving existing and new communications systems and equipment.
• Completes hands-on telecommunications projects for porting lines, establishing new lines, and communicating activity for installation, repair and billing.
• Works with vendors to scope new technologies, perform break/fix analysis, and resolve issues.
• Troubleshoots and determines issues causing telecommunications and connectivity outages (e.g., call quality issues).
• Reviews, analyzes, and maintains the telecommunications systems of the organization.
• Monitors and updates telecom assets for all properties and corporate locations (e.g., phone numbers, vendors, internet services, speeds, equipment information).
• Reviews costs/benefits of telephony systems and the evaluation, installation and repair of all new and upgraded voice/wire systems.
• Manages numerous mobile devices including procurement, maintenance and troubleshooting.
• Stays abreast of current and emerging telecommunications technology including, but not limited to, vocabulary/terminology, carriers and cabling providers, voice circuits, analog, and mobility.
• Performs other related duties as assigned to meet the needs of the business.

Required Qualifications

• High school diploma/GED and three (3) to five (5) years of telecommunications systems experience required.
• Experience with on-premise Cisco Call Manager and cloud-based VoIP systems (e.g., WebEx Calling administration) required.
• Experience with POTs, analog lines and conversion solutions for troubleshooting required.
• Basic networking experience and data analysis required.
• Experience with mobile devices and working with various carriers required.

Preferred Qualifications

• Cisco Certified Network Administration (CCNA) Certification or related networking certification strongly preferred.
• Bachelor's degree in Information Technology, Information Systems, or a related technical field preferred.
• Experience with Apple mobile devices and working with various carriers preferred.

Knowledge, Skills, and Abilities

• Knowledge of core infrastructure requirements of VoIP systems
• Knowledge of a wide variety of telecommunications systems, programs, and related operational activities
• Knowledge of telecommunications data analysis methods, purposes & outcomes
• Skill and ability to clearly and concisely communicate verbally and in writing
• Skill in applying critical thinking, analysis and problem-solving methods
• Skill in managing projects, organizing, prioritizing, and meeting deadlines
• Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint)
• Ability to maintain confidentiality and maintain appropriate discretion

Physical and Environmental Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.