Career Center

Job Title

Job Description Summary

Job Description

â‹Facility Management:

Oversee the day-to-day operations of multiple client facilities, ensuring they operate smoothly and efficiently.

Implement and maintain best practices in facilities management, including preventive maintenance, safety protocols, and emergency response procedures.

Coordinate with Facilities staff/Building Managers to ensure timely and effective resolution of facilities related issues.

Client Relationship Management:

Serve as the main point of contact for clients, cultivating strong professional relationships and addressing their Head--related needs.

Regularly liaise with clients to understand their requirements, gather feedback, and proactively address concerns to ensure client satisfaction.

Staff Supervision and Training:

Lead and mentor a team of Facilities management professionals.

Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for staff development and training.

Budget and collection Management:

Develop and manage Head- operation budgets, ensuring cost-effective practices and optimal resource allocation.

Identify areas for cost savings while maintaining service quality and compliance with industry standards.

Ensure monthly billing is completed for respective sites and keep a track of client payment and collections.

Compliance and Safety:

Ensure facilities comply with all relevant regulations, safety standards, and industry guidelines.

Conduct routine inspections to assess Head- conditions, identify potential hazards, and implement corrective actions.

Vendor Management:

Collaborate with external service providers and vendors, ensuring their performance aligns with agreed-upon service level agreements.

Evaluate vendor contracts and negotiate terms to secure favourable agreements for the company and clients.

Technical Expert:

Responsible for overall supervision of technical operations in multiple locations.

Must have strong technical trouble shooting skills of operation of DG/LT/HT supply, HVAC, Water & Sewage treatment plants and building maintenance related task. He/she should be aware about the technical challenges in operations of high footfall retail operations.

Audit Support:

Person would be responsible to assist the External/ Internal Auditors of FMS work in the Client account.

Event Management:

Person will be responsible for assisting the site teams during planning & execution of the events as per retail operations team calendar.

Education & Other Requirements:

• B Tech- Electrical (Exp.10-12Yrs.) or Diploma Electrical (15-18 yrs.)

• Relevant certifications or any related additional qualifications will be added advantage. Total experience of 12- 15yrs. & proven experience 8- 10 years as a Head- Operations Manager or similar role, managing multiple facilities.

• Strong leadership and team management skills, with the ability to motivate and inspire staff to achieve collective goals.

• In-depth knowledge of Head- management best practices, industry standards, and safety regulations.

• Excellent communication and interpersonal skills to foster positive client relationships and effectively collaborate with internal teams.

• Analytical mindset with the ability to identify areas for improvement, implement strategies, and assess the impact of changes.

• Proficiency in using Head- management software and computer applications.

• Must be excellent in MS office usage and presentation skills.

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to. Please refer to the job title and job location when you contact us.