Job Description Summary The Regional Director is a key role at C&W with responsibility to drive profitability, overall client satisfaction, and exceptional service delivery for all assigned account/s within the Region.
Manages regional Enterprise and Portfolio Solutions teams to support prospect working sessions, RFI and RFP responses, solution development, presentations, and transitions for Portfolio Service Center (PSC) accounts Leads business development and solutions for the service line for PSC regional opportunities Direct responsibility for account profitability with indirect responsibility for overall lease administration profitability Partners with portfolio strategy, transaction management, and other service line leaders to develop innovative, integrated solutions that align with prospect/client objectives and GOS operating model objectives Partners with GOS HR contacts to develop HR strategies that align to specific solutions by client/account Demonstrates a Client-Driven approach by marshaling the regional resources across all core capabilities and corporate functions to ensure superior service to both internal and external clients Partners with lease administration teams to maintain compliant solutions and build/deliver new and innovative Â solutions to GOS client and account teams Successfully manages North American lease admin service delivery and is accountable for the overall C&W lease administration occupier services relationships globally Understands the clientâ™s key business drivers, focus the regional and local teams to ensure those priorities are aligned with the deliverables. Identifies opportunities for expansion of services with our existing or future clients to provide them a fully-integrated package of services in response to their specific real estate needs. Actively manages and mentors future leadership and management of the organization. Â Work to identify top talent and focus on the development and retention of these key players. Partners with GOS marketing to develop and distribute thought leadership, industry participation, and messaging Participates and actively contributes to the GOS lease administration leadership team key competencies Leadership Customer Relationship Management Technical Skills Organization Design & Management Skills Communication (oral and written) Financial Management Matrix Organization / Business Partner Skills Â Â Presentation Skills Business Acumen Important educationÂ Bachelorâ™s degree requiredÂ Masterâ™s degree or MBA preferred Important experience 10+ yearsâ™ experience preferred with experience in managing and executing corporate real estate services including lease administration Understanding of the lease administration function, ideally with multiple industry sector clients and clients of various maturity levels/buying patterns Experience leading and integrating business units/service lines, transitions, and vendor relationships including executive relationship building Financial analysis and computer literacy with knowledge of applicable software packages Understanding and skills in portfolio strategy Excellent oral and written communication skills, presentation skills Strong relationship management and interpersonal skills, team oriented Ability to listen and discern client and account needs and make effective presentations on complex topics Ability to motivate and negotiate effectively with key employees, senior management, and client groups Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations Experience in resource allocation and implementation additional eligibility qualifications Ability to develop positive working relationships with agencies, local government officials, and business community members Possess technical domain knowledge (one or more in IFM, PDS, TM, LA, SCON) Skilled in financial analysis and knowledge of financial concepts Ability to comprehend, analyze and interpret complex business documents Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmativeâ‹ Action employer. All qualified applicants will receive consideration for employment withoutÂ regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
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Cushman & Wakefield is a leading global real estate services firm. As a leader in multifamily property management, we deliver exceptional value through tailored solutions that create efficient and engaging communities. Our passionate approach, strong operational practices and high-performing teams unlock every property’s ability to provide residents with a place they can truly call home.