This position embodies an exceptional customer service experience to the client/colleague/end user in a corporate environment for a global professional services firm. Engage at the appropriate level to support contracted service lines to include Reception duties, mail, print (MFD troubleshooting and maintenance), hospitality, facilities and audio/visual. Pick up and deliver copy jobs, faxes, and packages.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
Delivery and pick up USPS and accountable mail (Fed Ex, UPS, DHL, messenger and other incoming packages throughout floors to and from mailroom-Deliver print work as needed
Process all outgoing USPS and accountable mail
Keep inventory of all supplies in mail areas-includes USPS and accountable mail
Assist and notify end users of mail and shipping protocols
Audit and update mail lists as needed
Support confidential document shredding in accordance with stated policy
Arrange and maintain conference rooms for meetings, lunches, and various events
Maintain inventory of all office supplies (general supplies, paper, toner, etc. )
Prepare large volume print requests and finishing to colleague specifications
Quality check all print work to ensure accuracy
Use of high speed MFDâ™s (multi-function devices)
Provide service, colleague support and 1st level maintenance for MFDâ™s
Monitor office for facilities related issues such as lights outages, carpet stains, wall damage, etc. and report accordingly
Ensure pantries have adequate supplies and replenish as needed
Maintain coffee and ice machines
Distribute firm wide distributions as needed; desk drops
Post client signage as requested in designated areas
Clean and make ready workstations/offices for new hires
Arrange conference rooms as needed for meetings to include beverage and food set-ups
Cover reception desk as needed for both breaks and PTO coverage
Order food for meetings as requested
Clean conference rooms following meetings
Collect glass and dishware, load, wash and return items to designated floor locations
Order vending machine supplies as needed
Stock vending machines with products as needed
Clean out refrigerators and microwaves weekly or as needed
Monitor clean desk policy for compliance
First level audio/visual equipment check prior to scheduled meeting time, utilize established checklist
Report issues with audio/visual equipment to ensure quick resolution
Assist other OSAâ™s as needed to meet demand
Work overtime as needed to assist with special projects
Greet all client employees, candidates, visitors and customers.
Reinforce clientâ™s badge policy by having all client employees that do not have their access badge to sign in before buzzing them through; additionally, ensure that all clients, visitors, and contractors sign in, show proper ID if needed, and are assigned a visitors badge.
Contact client employees to announce their visitors so they can be escorted to the proper person/location.
Book conference rooms for meetings
Advise visitor which conference room they will be in.
Make appropriate travel arrangements, when requested (taxi, shuttles or car service to airports, hotels, restaurants, and train station).
Provide directions to and from the client campus, when needed.
Answer phones and direct all calls accordingly.
Inform visitors of where the lavatories are and allow them access through the doors.
All duties as assigned
Must assist in supporting all service lines in addition to primary role
JOB REQUIREMENTS & QUALIFICATIONS:
Able to lift 50-75 lbs.
General knowledge of audio/visual equipment
High school diploma or equivalent (GED)
Copier/fax/FedEx/postage machine knowledge
Basic computer skills
Ability to multi-task and prioritize
Good interpersonal skills
Exceptional customer service skills
Exceptional verbal and written communication skills
Exceptional organizational skills
Ability to work independently with minimal supervision
Admirable punctuality/attendance record
C&W Services is an Equal Opportunity / Affirmativeâ‹ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email. Please refer to the job title and job location when you contact us.
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Cushman & Wakefield is a leading global real estate services firm. As a leader in multifamily property management, we deliver exceptional value through tailored solutions that create efficient and engaging communities. Our passionate approach, strong operational practices and high-performing teams unlock every property’s ability to provide residents with a place they can truly call home.