The Hospitality Coordinator for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.
Unit Count: 319
Property Type: Stabilized
Supply residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Coordinates all resident functions and activities including orienting residents to the property, as well as assists with front desk coverage.
Â Contact appropriate individual or department (Leasing, Front Desk/Package, Maintenance, Valet) as necessary to resolve resident/prospect call, request, or problem.
Â Develops and publishes approved property e-blast, which includes planned events, resident services, and property announcements (i.e. shut offs, emergency repairs).
Â Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests.Â
Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.Â
Schedules amenity space rentals, maintains the contract on any such rental, and collects applicable fees. Ensures amenities are in rental condition, call for reminder before reservation date and follow-up call after the event to get feedback.Â
Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed.Â
Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.Â
Follow up with residents to ensure their requests or problems have been met to their satisfaction
Receive, record, and relay messages accurately, completely, and legibly
Respond to special requests from residents with unique needs
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
Welcome and acknowledge all residents/prospects/vendors according to company standards; anticipate and address residents service needs; thank residents with genuine appreciation
Speak with others using clear and professional language; answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others; support team to reach common goals
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors
TheÂ role will be to ensure that the highest are delivered graciously and thoughtfully every day
The hourly range for this position is $19.09 - $28.70Â (San Francisco)
Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.
Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.
Greystar seeks to attract, recruit, advance and retain top talent. Greystar's compensation strategy is tailored to appropriately reward the skillset and experience that aÂ team member will bring to the organization.
Robust Benefits Offered for Full-time Team Members:
National Platform with Local ExpertiseGreystar, founded in 1993, provides world-class service in the multifamily real estate business. Our innovative business model integrates the management, development and investment disciplines of the multifamily industry on both national and local levels. This unique approach and our commitment to hiring the very best multifamily professionals have resulted in record growth, making us one of the most respected and trusted multifamily real estate companies in the country.Because our business model includes both investment and service-oriented businesses, we’re able to maintain a constant presence in local markets and create value in all phases of the real estate cycle. Our national platform provides economies of scale, financial sophistication, institutional quality reporting and tremendous capital relationships, while our city offices provide local market expertise and execution.Our dedication to redefining excellence in apartment living means we’re constantly exploring innovative ideas and pioneering new ways to serve our residents and clients. The Greystar team is more than 5,300 team members strong and growing. Check out the latest opportunities.