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Customer Care Specialist
This position is responsible for the main phone line and email inboxes for our department. In addition, this position is responsible for accepting payments from outstanding balances from residents after they move out of an apartment home. Additional responsibilities may also include partnering directly with communities on various issues, as well as reviewing resident and/or collection files for proper documentation and verifying all documentation is accurate and complete to ensure compliance with all applicable laws and departmental policies/guidelines. JOB DESCRIPTION1. â¯â¯ â¯Receives inbound calls, emails and voicemails from residents and communities. Makes outbound calls and emails to former resident(s) with outstanding balances and collects payments and di


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