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Sr. Director, CX Program Management
The Senior Director of Program Management is responsible for leading the product development team through a multi-year strategic transformation of Greystar's core business model which involves implementing changes to the roles and staffing of team members at the communities, improving operational processes, and developing new digital tools including a CRM and Resident App to improve property profitability. This program has a few major operational and technology "products" that the product team owns. These include a centralized leasing model, Greystar transfers program, Microsoft Dynamics CRM, and a custom-built resident app among others. JOB DESCRIPTION1. Product Priorities: Develop product roadmap in collaboration with CX teams and POs along with prioritizing


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