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Customer Care Specialist
This position is responsible for collecting outstanding balances from residents within the first 30 days from when a resident moves out of an apartment home. Additional responsibilities may also include partnering directly with communities on various issues, as well as reviewing resident and/or collection files for proper documentation and verifying all documentation is accurate and complete to ensure compliance with all applicable laws and departmental policies/guidelines. Furthermore, this position addresses and validates any resident inquiries/concerns, while achieving established daily, weekly, or monthly targets. This position will also be responsible for overseeing the collection of Deposit Alternative Programs for Greystar. JOB DESCRIPTION1. Makes outbound calls and e


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